Should Government go digital
Wearing my 2020 hat I met IBM recently to discuss how the digital revolution is affecting public services. Their central thesis was that the agenda of most governments, at most levels, is on three things: cost efficiency. Austerity and value for money are hitting almost every country to varying degrees and the bigger the pressure, the greater the need for innovation in the provision of public services. transforming services. As digital revolutionises the customer experience …
